Aloft Philadelphia Downtown in Philadelphia, PA

What an outstanding location! We were able to park a block away and never use the car again. Easy walking distance to the Liberty Bell. We were impressed by the staff, especially. The nicest people, willing to discuss where to go and how proud to live in Philly. Then our room, wow, stunning views, comfy beds, hot shower, really done well. We saw so much artwork, everywhere you looked there was a cool installation. The atmosphere couldn't have been more inviting and exciting! We had breakfast at a sweet little diner around the corner and enjoyed the market where we each got the meal we had been craving. Truly the city of brotherly love!

The best part about our stay was a corner room with king bed on 18 th. Floor. The room was spacious with fabulous city views. We only stayed for one night. Upon arrival everything seemed fine and the bed was comfortable. In the morning my perspective changed after I discovered that the mattress cover was full of stains! The sink area and hallway were lack of lighting. I couldn’t see to put my makeup on. Of course I could have brought my own mirror and do it by the windows, right? No!

I am sick to my stomach right now. My best friend just called me in tears, hyperventilating and sobbing, because a strange man followed her and her coworkers into the elevator and to their rooms. When they got into the elevator, they pressed their floor numbers and he pressed his. When it stopped at his floor, he did not get off. My best friend wasn’t staying on the same floor as her coworker, but she got off with her so she wouldn’t be alone in the elevator with this man. She noticed that he got off too and started following them down the hallway. He lingered for a while. Her coworker went into her room and my best friend got back into the elevator to go to her floor. She called her coworker to make sure she was okay, and her coworker said the strange man was outside her door. My best friend went downstairs to report it, and the worker at the front desk didn’t care much at all. He said he would have security “look around,” but she could tell he wasn’t taking her complaint seriously. It is disgusting. This is exactly why young women are so afraid of doing anything nowadays.

Stayed here on a brief visit to Philadelphia - we picked this hotel since it was close to the theatre we were visiting. The hotel is in a historic building that has been renovated, we seemed to get lucky as our room was on a corner - and was huge! It had windows looking in two directions, with views across the city and out to the local area. Everything was very clean and the furniture felt new. The bathroom was large with a walk-in shower. It felt more like a small apartment rather than a hotel room. We had a perfectly quiet sleep despite being in a busy location. You are spoilt for choice in the local area, since you can walk to almost anything. Reading Terminal Market is just around the corner. We also took a stroll to see the Liberty Bell and 'Rocky' steps which are both walkable from this hotel. I would recommend this hotel as a clean and modern option if you're choosing a hotel in center city.

We stayed 4 nights at this hotel and had quite a mixed experience!  On the positive side, our room was spacious, with a big and comfortable bed, good storage: and lovely bathroom. A real plus was the staff, who - for the most part- tried to remain approachable, patient and good natured. Sabaria' s arrival in our 2nd day, really began to improve things somewhat🤗The hotel is also centrally located, so relatively easy to get about; especially for walkers like us🤠 Finally, the 'complimentary' cuppa from early to midmorning was appreciated 🤗 In terms of negatives, this is where the hotel falls quite heavily; certainly initially!  1. The bedroom mattress was stained and the mattress cover dirty! We immediately complained and were offered 'a better room'. However, this was somewhat cramped and meant repacking and moving from the 4th to 17th floor. So we 'readjusted' the mattress and sheets, to make it more 'serviceable'. 2. There was quite a lot of dust in the room; and all the drawers had small bits of debris! We asked for these to be cleaned...and a 'cleaner' arrived with a facecloth and antibacterial solution to 'wipe the drawers in the outside'! So we ended up cleaning and dusting ourselves! 3. All the while (and hour!) we waited on the hotel supervisor to arrive to address our concerns, but never arrived. When I rang to discover what the delay was, noone seemed to know! 4. My wife is not a coffee drinker, so asked for a kettle and t-bags. She waited an age and finally was advised there's no kettle provided or available. She requested a cup of hot water and the kind William from Reception requested this from housekeeping. Another wait and 2 phonecalls later, William apologised and went and got her 2 cups of hot water, and brought these to our room. 5. While we understood there was construction work going on (wish we'd known before booking!), the Reception experience was very basic; though reasonably efficient. However, despite our stay including breakfast, there was limited information available as to how this worked, except 'come down in the morning and you'll be able to select from a Starbucks type menu'.  - The following morning, we did and met chaos! We were asked to stand at the same makeshift Reception and order a hot sandwich basically. This was eventually brought to us, but only warm. - In the meantime,we noticed some cereal pots, juice, fruit cups, coffee, and tea; and asked if these were included? Yes, was the response, depending on 'our breakfast voucher '. We checked and it said $25. So we asked how much each item was, helping us to make an informed decision about what else to have. The Reception team didn't know, so we just had to muddle through.  - My wife noticed there was a selection of t-bags, but no breakfast tea (or equivalent). The Reception team simply shrugged and said that's all they have! Jonnie arrived, heard this, apologised and said he'd find breakfast t-bags (although his female colleague insisted there were none, as the hotel didn't have these usually. Undeterred, he returned with several. - As is clear by now, we had a LOT of waiting to do, so tried the cereals. Imagine our surprise that there was no spoons! not any milk! Once again, we had to ask the Reception team; the female seemed irritated, but her male colleague was suitably embarrassed about yet another failing and hurried off to get milk.