The Paul Hotel in New York, NY

32 W. 29th StreetNew York, NY 10001
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Located in the NoMad district of Manhattan, the Paul Hotel is ideal for curious travelers wanting to feel like a true New Yorker. With a prime location and premium amenities, guests feel right at home in the center of NYC. Rooms feature modern decor with flat-screen TVs, complimentary bath amenities, and a patio. Dine at Paul Bar & Restaurant or venture out into the Big Apple for a bite to eat.

Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Elevator
  • Fitness Facilities
  • Game Room
  • Handicapped Access
  • Keyless Room Locks
  • Bar/Lounge
  • Meeting Facilities
  • Non-Smoking Rooms
  • Restaurant on Property
  • Room Service
  • Internet Access in Public Areas (free)
  • Ice Machines
  • Valet Parking
  • ATM/Banking
  • Concierge Services
  • Patio/Veranda
  • Breakfast (surcharge)
  • Dry Cleaning/Laundry Services
  • Smoke-free Property
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from The Paul Hotel NYC
Check-In: 4:00pm Check-Out: 11:00am
The Paul Hotel is a family owned business which strives to replicate their own family values throughout their organization. Hotel guests are indulged with a clear, direct, and focused attention to their needs. A Paul guest is greeted with utilitarian effort and an easy going atmosphere. The Paul Hotel is home to Paul the Nomad who is planting his roots at 32 West 29th street; in his home Paul guests are the priority.

Inspired by the mercantile history of the Flower District, the newly constructed 21-story, 50,000 square foot building was designed by Matt Markowitz Architects and Sharma Group Development. The hotel takes its cue from the history and character of the surrounding NoMad neighborhood with details inspired by the textures and energies of the city and its iconic skyline. The NoMad areas resurgence is due to the legacy of its fine architecture and the beautifully restored Madison Square Park.

From your first step into Paul's Drawing Room, you will be immersed in the distinctive, boutique character of THE PAUL. The design of its 122 residential-style guest rooms with expansive loft-style windows impart a light and airy atmosphere offering dramatic and unparalleled views of The Empire State Building to the North and The Freedom Tower to the South. All of PAUL's guestrooms are custom designed and softly integrate the urban landscape of the local neighborhood in unexpected and playful ways. The interior design team was led by Ronica Sharma of Sharma Group Development.

Tripster Customer Reviews

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TripAdvisor Reviews
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"Shady business practices"
TripAdvisor user rating 1 out of 5
Reviewed March 27, 2020 NEW
I booked a reservation for a 5 night stay with a 3rd party the night before I was supposed to check in due to my planned sleeping arrangements being disrupted because of the Corona virus. When I get to the hotel I tell them I may need to shorten my stay and they say that it's not a problem, but that their policy is that I will be charged an extra night than what I'm actually staying as some sort of cancellation fee. I am totally fine with this, but they look into my reservation further and see it's through a third party and say that I'll have to call them to change my check out date. Ok cool, so I do that and my booking company says their policy is to follow the hotel's policy and that they just need to call the hotel to get permission. That's fine I guess. So they call the hotel and AS I'M STANDING AT THE FRONT DESK the employee says the can't change the check out date and that my booking company will have to call the manager. I did all this before I checked in because I didn't want to have any issue modifying my reservation. At this point I'm a little upset because I was told one thing to my face and then they did a whole 180. Why even have policies if nobody follows them? Keep in mind, I made this reservation less than 24 hours in advance so it's not like they had already spent my money. After getting nowhere I email the front end manager and the general manager trying to get an answer. My original check out was March 17th, the day I actually left was the 14th, and today is the 27th. I still have not received a response from anyone at the hotel. I guess they'd rather leave their customers in silence instead of facing the situation and giving an answer. I think the lady I was talking to was the front end manager, her name was Pooja. The general manager, whom I still haven't heard back from, was named Safraz. Don't stay here guys, it's ran by some shady people.
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"Very Poor Customer Service"
TripAdvisor user rating 1 out of 5
Reviewed March 20, 2020 NEW
The hotel itself is fine - rooms are small, be prepared for that. The service on the other hand? Absolutely brutal. We arrived in NYC on March 12th, and upon arrival, the city was declared a state of emergency. We are Canadian, and the rumours started that our country might close the borders due to Covid-19. We asked to speak with the manager no less than 4 times and she was nowhere to be found. What kind of manager leaves someone in charge at a time like that who cannot make major decisions or help guests in a time like this? Piss poor leadership, to say the least. We left NYC the very next day to come back to Canada - everything in NYC was basically shut down at this point. We did NOT ask for a refund, we asked for them to move our remaining 2 nights to another date, and to this point, they have done diddly squat. I will be calling my credit card company to contest the charges. Christ knows the manager is probably ignoring all emails, calls, and pleas for help at The Paul anyways. Given the circumstances, I would expect better from all businesses.
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"Lovely hotel in perfect location"
TripAdvisor user rating 4 out of 5
Reviewed March 17, 2020 NEW
I thoroughly enjoyed my stay in this lovely hotel. Staff very helpful and friendly. Views of Empire State building from room. I stayed in winter so can not rate the rooftop bar but all other services were great.
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"All good things"
TripAdvisor user rating 5 out of 5
Reviewed March 14, 2020 NEW
Great location- very close distance to Times Square. Helpful, friendly and approachable staff especially the receptionists. Excellent cleaning daily including fresh bedding, towels etc. The cleaner who cleaned are room is amazing! Over all 10 out of 10 If returning to New York would stay here again for sure!
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"You will not get what you pay for"
TripAdvisor user rating 2 out of 5
Reviewed March 14, 2020 NEW
When we arrived (before check in) they told us that our room just wasn’t ready yet. We had no problem with this and went and explored the area. When we returned (after checkin time) we were told that they were going to have to put us into a queen room instead of the king room I had booked because they “just didn’t have one available” the woman behind the counter tried to mumble through some excuse of maintenance which she didn’t even sound to believe. They offered NO means of accommodating the downgrade until we made it clear that we paid more for the king room (bigger bed and bigger room, all the rooms in this hotel look virtually the same otherwise) and were unhappy with this service. They agreed that they would put us into a king room for our next night we had booked and gave us a breakfast voucher... considering the listed price of the breakfast we were alarmingly disappointed. Powdered eggs, cheap burnt bacon, and running out of everything an hour after breakfast supposedly started... even juice(???). We finally get into our king room the next day and they put us into an assisted disability room... which if anyone has ever used one of the showers in these types of rooms, the ENTIRE bathroom floor flooded. And to top it off the hot water wasn’t even working. Needless to say we are extremely disappointed in our stay here. The cheap way this hotel cuts corners becomes more apparent with every minute spent here.
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The Paul Hotel NYC is located at 32 W. 29th StreetNew York, NY 10001
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Frequently Asked Questions about The Paul Hotel NYC

Where is the Paul Hotel located?
The Paul Hotel is located at 32 West 29th Street, New York, New York (between Broadway and 6th Ave) in the NoMad district of Manhattan.

Where is the closest subway stop?
The Paul Hotel is a minute long walk away from the 28th Street subway stop.

Is there an airport shuttle to and from the hotel?
Airport shuttles can be arranged through the hotel with advance notice. Please call the number on your e-Ticket to make airport transportation plans with the Paul Hotel.

Is this hotel pet-friendly?
No. Only certified service animals are welcome on hotel property.

Can I reserve a smoking room?
This hotel is a smoke-free property. Guests caught violating the non-smoking policy will be fined.

Is parking available?
The hotel provides self- and valet parking for a fee. Self-parking is available for $45 per night while valet parking is offered for $55 per night.

Can I request a crib or rollaway bed?
The hotel does not offer rollaway beds or cribs for guests.

Does the hotel have Internet access?
Yes. The Paul Hotel offers both wired and wireless Internet access free of charge.

What NYC attractions are located nearby?
The Paul Hotel puts guests in the center of the Big Apple. The following attractions, places, and landmarks are located near the hotel:

  • The Empire State Building
  • Union Square
  • Central Park
  • Gramercy Park
  • Macy’s
  • Madison Square Garden
  • Saks 5th Avenue
  • Times Square