The Collector Inn in St. Augustine, FL

This is a small, intimate Inn, very romantic, and at the same time comfortable and safe. Every single staff member we encountered was lovely and cared about us. Everything from the daily breakfast to the Well (cute little bar), to the fire pits, to linens used in the room was 5 star!

We enjoyed our stay at the Collector. It is a beautiful property with lots of outdoor relaxing areas. It is also located within walking distance of downtown and restaurants. The room was decorated nicely and the bed was very comfortable. The breakfast was served in the room due to covid but did not disappoint. The bagel with smoked salmon was delicious. Staff was very friendly and accommodating. We would definitely stay here again.

Heart broken. Don’t plan a big event here! I reserved 8 rooms at this historic great location for my daughter’s destination wedding. We had two rooms for three nights, the other 6 rooms for two nights. All included, spent around $7k. My contact through the pre booking and up to the event was assessable and professional. Post the event, I could not get a follow up. And I have her cell number! Anyway, here is what transpired: On the night of the wedding, my new son-in-law and daughter returned to the honeymoon sweet to change clothes before going out in st. Augustine with the wedding party participants. At 10 pm., their room’s air conditioning was blowing “heat” even though the thermostat said 70 degrees. My son-in-law walked to the office and told the night manager of the problem. He told the night manager that he and my daughter would be out for a couple of hours and that someone needed to fix the air while they were out. Upon their return at 1:30 am, the room now was over 105 degrees. My son in law had to head back to the office to rectify the problem and convince the manager to come to the room for the first time, to prove that the room was totally uninhabitable to stay in. It took another hour for the night manager to get a technician on the phone to walk through a software update on the system to correct the problem. At 2:30 am. their room was now working to cool, but needed three or four hours to cool. I called and wrote the Collector the following days, but never could get a reply My wife and I ended up sharing our room with my daughter and son-in-law on their honeymoon! We our a family that does our best to roll with it. Undoubtedly, we will always remember and laugh about this for the rest of our days. It’s just a sad situation that a business that has such a wonderful opportunity to do the right thing, doesn’t get it! I have written only good reviews in my life. This is the first bad one ever. I am hopeful it is my last.

We checked in on 10/15/2020. The grounds were beautiful as always. The room (the only handicapped room) S102 not so much. As soon as the door of the room opened, the musty moldy smell overpowered you. I realize that it is an old historic building and has it's smells, but this was definately from mold growing somewhere in that room. It left me with trouble breathing and nausea when i was in there. I did tell the lady at the front desk about it. The used coffee POD from the people staying there before us was still in the coffee maker. You would think that with this room being the ONLY handicapped room that they would put in the xtra effort. C'mon Collector, I know you can do better!

We chose The Collector for our 45th anniversary based on reviews. It was Labor Day weekend so it was expensive, about $350 a night with "resort fees." Upon arrival, we learned they don't have onsite parking, but use a valet, which turned out to be a pain because they are VERY short staffed. We were tolerant at first, figuring they are suffering due to COVID-19, but at $350 a night, we expected more than a small pool as an amenity. That's it! Not even a spa, workout room or ANY food service, other than breakfast served in our room, which included instant oat meal and poor quality bagels. "Historic inn" or "historic bed and breakfast" would be a more honest label. Due to COVID-19 rooms are not serviced each day, but at least they could pick up trash and breakfast trays. They didn't, so we had to call. No excuse...especially at $350 a night. Again, more proof of being severely short staffed. However, the beds were excellent and the location is quiet at night. So if you are looking for a place to read a book while on vacation, sleep a lot, and go out for every meal (you'll need your car), this is good choice...but be prepared to pay. On the plus side, the history of the buildings is captivating, if you like history. Also, the grounds are beautiful. And hats off to the developer who saved these building from the bulldozer. I REALLY wanted to give 5 Stars, but a dishonest review isn't fair to those who rely on reviews when making their vacation decisions.