Springhill Suites in Pigeon Forge, TN

Great front desk staff, convenient, newer property. Great value. If your trade show is at the Leconte Center, this is the perfect place. Walking distance to a bunch of restaurants, adequate parking, etc.

I choose this hotel because they had king suites with jacuzzi tubs and heated pool and spa. It was also in the heart of everything. They provided breakfast and free parking. The staff are pleasant for the most part. As a Lifetime Titanium Elite member, I requested an early check in and a late check out. I did this at the time of booking, verified when I did online check in and then again after arrival. I received the early check in notice and we got in our room with no issue. When it came time to leave is when things went wrong. Staff starting knocking on our door before 10:30 even though there as a do not disturb sign. We ignored it. At 11 am, the phone starting ringing. Had a conversation with a person and told them that we would be checking out in an hour. Thrity-five minutes later there is knocking on the door. This time I answered it. Housekeeper wants to know when we are leaving. I tell her and she rudely says she will let the front desk know. I didn’t pay over $200 a night for this run around. The staff needs to communicate and flag rooms for people that are Titanium Elite.

We always choose Spring Hill Suites because we travel with our teenage son & daughter & we love that everyone gets their own bed with the pull out. This is the worst one we have stayed in. The outside of the building and lobby are beautiful & definitely do not reflect the actual rooms. I can excuse outdated as I understand that is out of a manager’s hands-but there is no excuse for a hotel room to be dirty. That is 100% in the manager’s control. Mildew in the bathroom crevices; comforters that were either reused or needed pitched because they looked used; dried food on a lamp; drink spills on walls that needed wiped down; etc. I honestly had high expectations for this hotel being in a huge tourist location-what a disappointment. What is even more disappointing is that others have recently complained in the past few months-been acknowledged by management-and no changes. A hotel’s cleanliness is top priority when I travel.

Hotel is in a Good location,with nice large rooms including a couch, and a Very friendly staff, The lady named Ann who takes care of the breakfast was so friendly and fun that we would stay there again just because of her.

Great room with lots of space. Pool area was nice, however indoor pool was cold. Hot tub was awesome! Front desk overbooked my room so got a knock on my door at 9 pm from another guest trying to get in. When front desk staff called up to room a few minutes later they were rude. No one ever apologized for disturbing us. Overall a really nice hotel.