Springhill Suites in Pigeon Forge, TN

The desk service was outstanding. They did not dump the trash out the bathroom. The breakfast was a okay with the selection available. The checkout was easy. Parking was free and very close to the hotel.

We stayed at the SpringHill Suites for a recent visit to Pigeon Forge. The room was very nice and clean. It had everything we needed, including a small refrigerator and a microwave. The location was perfect - close to the main road in Pigeon Forge making it very easy to get anywhere quickly. The breakfast was convenient, and there were plenty of choices - eggs, bacon, sausage, danish, cereal and even waffles. However, some of the food tasted a bit bland. Not as fresh as some hotel breakfast I have had. All in all I would stay here again, it's clean, the staff is friendly and the location is perfect.

The room was good, the service was great...but the bathroom looked like it had blood stains in it, the lighting in the bathroom was terrible, overall the room looked like it had been upgraded but someone forgot to upgrade the bathroom. Also, the couch was TERRIBLE. It was so uncomfortable. You can't sit back without a ton of pillows OR unless you want to lay way back on it to where you're almost laying down.

Room was clean and spacious, separate living room with a sofa and extra Tv. great location, The bed was extremely comfortable breakfast was good. The hotel has very friendly staff. Nice and plentiful breakfast. Service at the front desk was excellent and people were kind, respectful and professional on phone and in person. It was a convenient location near parkway the main street of Pigeon Forge. we enjoy our stay. Thanks

Shocked by how filthy two rooms were. We checked in and went to our first room where one bed was not made, bathroom smelled horrible, used soap was still in the shower, dust everywhere, food/crumbs on countertops and a dirty towel laying on the floor. Went down and asked for another room and it was the same thing - food/crumbs everywhere, dirty glasses, used coffee filters laying on counter and a sink that looks like it hasn't been cleaned in months. After this, I went down to the front desk and asked to check out and get my money returned. The employee at the front desk was very nice and helpful and was very apologetic, acting as if they know about their housekeeping problem. I've stayed at other SpringHill Suites and have never had any complaints.