Sheraton Kona Resort & Spa at Keauhou Bay in Kailua-Kona, HI

78-128 Ehukai StKailua-Kona, HI 96740
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Located on the picturesque lava rocks of the Kona coast on the Big Island, the 22-acre Sheraton Kona Resort & Spa at Keauhou Bay offers contemporary accommodations in an ideal location. Guests can enjoy a dip in the Manta Ray Super Slide and Pool, a treatment at the Hoola Spa, guided tours and activities, a bite or sip from the many on-site restaurants, a workout in the fitness center, and more.

Important Information

You must present a photo ID and E-ticket when checking in. A valid credit card required for incidentals and nightly resort fee collected at check-in/out. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.

Good To Know

from Ashley, one of our Kailua-Kona Travel Experts
  • Modern rooms include luxe bedding and flat screen TVs.
  • Balconies with ocean views.
  • Multiple on-site restaurants.
  • Outdoor pool with bar.
  • Ho’ola Spa on-site.
  • 1.7 miles from historic Keauhou Bay.
  • 7.3 miles from Hulihee Palace museum.
  • Late check-out time of noon.

Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Elevator
  • Express Checkout
  • Game Room
  • Gift Shop
  • Guest Laundry
  • Hot Tub
  • Bar/Lounge
  • Meeting Facilities
  • Outdoor Pool
  • Room Service
  • Sauna
  • Tennis Court on Property
  • Health Spa/Massage
  • Wedding Services
  • Free Parking
  • Porter/Bellman
  • Security Guard
  • Hair Salon
  • ATM/Banking
  • Concierge Services
  • Patio/Veranda
  • Parking (surcharge)
  • Breakfast (surcharge)
  • Internet Access in Public Areas (surcharge)
  • Pool Table/Billards
  • Poolside Bar
  • Coffee Shop or Café
  • Complimentary Newspapers
  • Dry Cleaning/Laundry Services
  • Smoke-free Property
  • Waterslide
  • Shuttle Services - Limited (free)
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from Sheraton Kona Resort and Spa at Keauhou Bay
Check-In: 3:00pm Check-Out: 12:00pm

Sheraton Kona Resort & Spa at Keauhou Bay is located near the beach in Kailua-Kona's Keauhou neighborhood and close to Kona Country Club, Keauhou Shopping Center, and Kahalu'u Beach Park. Other area points of interest include Captain Cook Monument and Hulihee Palace.

Resort Features.
Sheraton Kona Resort & Spa at Keauhou Bay features a coffee shop/café, a poolside bar, and a bar/lounge. Room service is available during limited hours. The resort serves breakfast each morning (surcharges apply). Recreational amenities include an outdoor pool, a children's pool, a health club, a spa tub, and a sauna. The property's full-service health spa has body treatments, facials, and beauty services. This 4-star property has a business center and offers secretarial services, technology support staff, and limo/town car service. Wireless Internet access (surcharge) is available in public areas. This Kailua-Kona property has 886 square meters of event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. Complimentary shuttle services include an area shuttle which runs to destinations within 3 mi and a shopping center shuttle. Business services, wedding services, concierge services, and tour assistance are available. Valet parking is complimentary. Additional property amenities include a rooftop terrace, a library, and an arcade/game room. This is a smoke-free property. A total renovation of this property was completed in September 2012.

519 air-conditioned guestrooms at Sheraton Kona Resort & Spa at Keauhou Bay feature coffee/tea makers and safes. All accommodations have lanais. Beds come with triple sheeting and premium bedding. Bathrooms feature shower/tub combinations, bathrobes, and hair dryers. In addition to desks and complimentary newspapers, guestrooms offer multi-line phones with voice mail. Televisions have video-game consoles and pay movies. Rooms also include windows that open and electronic check-out. Guests may request a turndown service, in-room massages, and hypo-allergenic bedding. Housekeeping is available daily.

Notifications and Fees:

  • Reservations are required for massage services. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:

  • Resort fee: USD 31.25 per accommodation, per night
Hotel resort fee inclusions (may be listed elsewhere in this description as complimentary or available for a surcharge):
  • Pool access
  • Spa tub access
  • Fitness center access
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Shuttle service
  • Business center/computer access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • In-room coffee
  • In-room bottled water
  • Concierge/valet service
  • Self parking
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Valet parking fee: USD 6 per night
  • Late check-out fee: USD 85
  • Rollaway bed fee: USD 65 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Policy.
You must present a photo ID when checking in. Your credit card is charged at the time you book. Your reservation is prepaid and is guaranteed for late arrival. Nightly resort fee collected at check-in/out. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.

Tripster Customer Reviews

Have you been to Sheraton Kona Resort and Spa at Keauhou Bay? Share your knowledge and be the first to review this.
TripAdvisor Reviews
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"Not Worth a Try"
TripAdvisor user rating 1 out of 5
Reviewed January 17, 2020 NEW
This place is just deteriorating slowly into a motel. The resort is so damn beautiful and located in an area where not much else is, but they truly have 0 pride in their property. It feels like a step back into time. Nothing at this place has been changed and will probably change for the next decade. They clearly have enough occupation where they are pocketing money vs even thinking about putting it into the rooms or grounds. Lights out all around the property, random old furniture just hanging out around the property, paint peeling literally everywhere, fixtures broken and or very outdated. This property is very large, and clearly takes a lot to maintain, but with that said... PAINTING and maintaining is a day to day task. NOT a monthly, quarterly task. Their prices are ridiculous. Weathered the storm for 3 night and two different rooms. I don’t see any worth for my money spent.
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"Lovely rooms"
TripAdvisor user rating 4 out of 5
Reviewed January 17, 2020 NEW
Lovely big rooms we were ocean side. Travelling from the UK we are not use to the resort fees and thought they were a little excessive,that said they have to be paid and so be it. Lovely views and spotting turtles just off the rocks was a lovely activity for us, sounds simple but very cool.
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"Love our Kona!"
TripAdvisor user rating 4 out of 5
Reviewed January 17, 2020 NEW
PLEASE READ BEFORE BEING DISCOURAGED BY THE NEGATIVE REVIEWS! Yes... the rooms (especially the bathrooms) are a little outdated HOWEVER it was still VERY clean. I like to think of it as being ‘Hawaiian’ and not ‘Hollywood’. The cleaning staff were great and did an amazing job when we required some upkeep to our room. Rays on the Bay was spectacular. We had the volcano shrimp which was to die for and the chefs special which were excellent also. The Haulu Bar by the pool was also very good and were very generous with their drinks. We had a few thing there but I suggest the burger. It was very tasty. The GROUNDS!! Unbelievable. The grounds were probably our favourite part of the resort/hotel. Very well kept, great basketball and tennis court but overall just lush and beautiful. The service was very good also. We were very happy with everyone from the front desk to the maintenance and cleaning staff. All we (wife and I) can say is that we were a little discouraged when reading the negative reviews but we thought it was great. From the moment we arrived to the moment we left, we don’t have a bad thing to say. Remember, sometimes people’s expectations are ridiculous for the price they’re paying. If you want ‘Hollywood’ go stay at the Four Seasons and spend $1k a night (this was where the ‘private’ beach was that a certain amount of tourists can get a pass for every day). One tip... make sure you read what’s included with your resort fee because we didn’t take full advantage of it. Enjoy your stay and we hope you have a great time like we did :) Mahalo Ryan and Kathy - Calgary, Alberta
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Marcelo F
Province of Buenos Aires, Argentina
"Just a little time in paradise"
TripAdvisor user rating 4 out of 5
Reviewed January 16, 2020 NEW
Superb, that´s the word that summarizes all what I felt during my vacations in KONA. Since we arrived the attention was really excelent. The check in process, the room, the reatarurant, all of them accomplished my expectatives. All the people working there very kínd. I sincerely recommend the place.
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clark l
"Better than expected"
TripAdvisor user rating 3 out of 5
Reviewed January 13, 2020 NEW
Our stay here was also almost derailed by my wife reading negative reviews and second guessing decision to stay here. Our room was clean, no mold and everything worked. We liked the location of the hotel. The onsite market store had reasonable prices. Had dinner one night at Rays. Decent, expensive food, great views, poor service. Did not like the resort fee and charge for parking. There is free parking on street. Had a late flight and asked for a late checkout. As a lowly silver elite I was given 1 pm and told it would cost $125 to stay til 5. Got a great deal on this hotel through a Delta vacation package. Would not go out of my way to stay here again but this hotel is OK if you get a good deal and arrive with reasonable expectations.
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