Sheraton Kona Resort & Spa at Keauhou Bay in Kailua-Kona, HI

78-128 Ehukai StKailua-Kona, HI 96740
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Located on the picturesque lava rocks of the Kona coast on the Big Island, the 22-acre Sheraton Kona Resort & Spa at Keauhou Bay offers contemporary accommodations in an ideal location. Guests can enjoy a dip in the Manta Ray Super Slide and Pool, a treatment at the Hoola Spa, guided tours and activities, a bite or sip from the many on-site restaurants, a workout in the fitness center, and more.

Good To Know

from Ashley, one of our Kailua-Kona Travel Experts
  • Modern rooms include luxe bedding and flat screen TVs.
  • Balconies with ocean views.
  • Multiple on-site restaurants.
  • Outdoor pool with bar.
  • Ho’ola Spa on-site.
  • 1.7 miles from historic Keauhou Bay.
  • 7.3 miles from Hulihee Palace museum.
  • Late check-out time of noon.

Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Elevator
  • Express Checkout
  • Game Room
  • Gift Shop
  • Guest Laundry
  • Hot Tub
  • Bar/Lounge
  • Meeting Facilities
  • Outdoor Pool
  • Room Service
  • Sauna
  • Tennis Court on Property
  • Health Spa/Massage
  • Wedding Services
  • Free Parking
  • Porter/Bellman
  • Security Guard
  • Hair Salon
  • ATM/Banking
  • Concierge Services
  • Patio/Veranda
  • Parking (surcharge)
  • Breakfast (surcharge)
  • Internet Access in Public Areas (surcharge)
  • Pool Table/Billards
  • Poolside Bar
  • Coffee Shop or Café
  • Complimentary Newspapers
  • Dry Cleaning/Laundry Services
  • Smoke-free Property
  • Waterslide
  • Shuttle Services - Limited (free)
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from Sheraton Kona Resort and Spa at Keauhou Bay
Check-In: 3:00pm Check-Out: 12:00pm

Sheraton Kona Resort & Spa at Keauhou Bay is located near the beach in Kailua-Kona's Keauhou neighborhood and close to Kona Country Club, Keauhou Shopping Center, and Kahalu'u Beach Park. Other area points of interest include Captain Cook Monument and Hulihee Palace.

Resort Features.
Sheraton Kona Resort & Spa at Keauhou Bay features a coffee shop/café, a poolside bar, and a bar/lounge. Room service is available during limited hours. The resort serves breakfast each morning (surcharges apply). Recreational amenities include an outdoor pool, a children's pool, a health club, a spa tub, and a sauna. The property's full-service health spa has body treatments, facials, and beauty services. This 4-star property has a business center and offers secretarial services, technology support staff, and limo/town car service. Wireless Internet access (surcharge) is available in public areas. This Kailua-Kona property has 886 square meters of event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. Complimentary shuttle services include an area shuttle which runs to destinations within 3 mi and a shopping center shuttle. Business services, wedding services, concierge services, and tour assistance are available. Valet parking is complimentary. Additional property amenities include a rooftop terrace, a library, and an arcade/game room. This is a smoke-free property. A total renovation of this property was completed in September 2012.

519 air-conditioned guestrooms at Sheraton Kona Resort & Spa at Keauhou Bay feature coffee/tea makers and safes. All accommodations have lanais. Beds come with triple sheeting and premium bedding. Bathrooms feature shower/tub combinations, bathrobes, and hair dryers. In addition to desks and complimentary newspapers, guestrooms offer multi-line phones with voice mail. Televisions have video-game consoles and pay movies. Rooms also include windows that open and electronic check-out. Guests may request a turndown service, in-room massages, and hypo-allergenic bedding. Housekeeping is available daily.

Notifications and Fees:

  • Reservations are required for massage services. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:

  • Resort fee: USD 31.25 per accommodation, per night
Hotel resort fee inclusions (may be listed elsewhere in this description as complimentary or available for a surcharge):
  • Pool access
  • Spa tub access
  • Fitness center access
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Shuttle service
  • Business center/computer access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • In-room coffee
  • In-room bottled water
  • Concierge/valet service
  • Self parking
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Valet parking fee: USD 6 per night
  • Late check-out fee: USD 85
  • Rollaway bed fee: USD 65 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Policy.
You must present a photo ID when checking in. Your credit card is charged at the time you book. Your reservation is prepaid and is guaranteed for late arrival. Nightly resort fee collected at check-in/out. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.

Tripster Customer Reviews

Have you been to Sheraton Kona Resort and Spa at Keauhou Bay? Share your knowledge and be the first to review this.
TripAdvisor Reviews
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Baltimore, Maryland
"Book a different hotel!"
TripAdvisor user rating 2 out of 5
Reviewed December 10, 2019 NEW
Despite reading the reviews and researching online, I booked this hotel for a trip to Big Island this summer. I booked based on the location (since we were doing a lot of activities in Kona) and figured a Sheraton couldn't be that bad... Well, I was wrong! It took us forever (over 30 minutes to check in) and it was a bit of a maze to get to our room. Despite pleasant looking photos online, the rooms were well worn and the bathroom in disrepair. The hotel showed significant signs of wear and the lobby and common areas are a wreck! I am pretty forgiving, but what got me was trying to sleep was near impossible! Every time someone walked by our closed their door in a nearby room you would feel the walls shake! Not very restful! After having a terrible experience at the pool and the bar, we decided enough was enough! We moved hotels and it was the best decision ever! After adding the resort fees and taxes, this hotel is not a bargain. I recommend fully exploring your option! Stay up north at the Koala coast hotels and rent a car. It may be more expensive, but it is worth it! Enjoy your vacation! As a plus, the hotel shop was lovely.
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Colorado Springs, Colorado
"Nice Hotel"
TripAdvisor user rating 4 out of 5
Reviewed December 10, 2019 NEW
We were there for 5 nights. Too busy to really relax at the hotel. I used my hotel points but used cash to upgrade to an ocean view room, which in our case was actually, Keahhou Bay. Looking at TripAdvisor's photo, our room was in the right wing facing the camera. I was expecting an ocean horizon view. Probably the best hotel restaurant view on the island, Rays on the Bay. This hotel doesn't have a beach but we found that the Big Island beaches are small and rare. Good location if you want to divide your time between the northern and southern parts of the island.
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Loveland, Colorado
TripAdvisor user rating 1 out of 5
Reviewed December 10, 2019 NEW
We have been planning this trip for awhile and picked this hotel to stay at. The grounds, location of the hotel and exterior of the building are beautiful. When we entered the hotel room we were very disappointed. This hotel was used very hard! The room smelled like cat pee. The bathtub had 2 holes in the bottom of it. The toilet was leaking water from the handle, so your fingers would get wet. We don't mind spending good money for a clean room and working order room. This place fell short. Don't stay here!
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Oradell, New Jersey
"It gets better each time we go!"
TripAdvisor user rating 5 out of 5
Reviewed December 10, 2019 NEW
This was our third visit to the hotel in the past five years. It just keeps getting better. If you go, you should get a room that faces the ocean, as watching the manta rays swimming at night is just fascinating. The rooms were spacious, the pool is fantastic, the game room is great, and the food is terrific. The buffet breakfast was incredible. Paul Evasick is doing an incredible job as general manager. Jennifer Gannon is a fabulous front desk manager. Together, they found us the most beautiful room. It was clean, updated, and we felt like we had a hotel to ourselves. Absolutely an amazing experience.
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Fremont, California
"Sheraton kona"
TripAdvisor user rating 2 out of 5
Reviewed December 03, 2019 NEW
Not what we were expecting. Very basic. It has not been updated in years. Lobby is nice but rooms (we stayed in the more expensive premium rooms) are slightly better than a motel 6. Much better options are available nearer to the airport and restaurants. Restaurant in the resort is okay. I wouldn't stay here again.
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