Palmer House a Hilton Hotel in Chicago, IL

17 E Monroe StChicago, IL 60603
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This charming Chicago hotel rich with history recently underwent a $170 million renovation to provide guests with the conveniences and comforts they desire when traveling. Featuring a state-of-the-art fitness center, the Lockwood Restaurant, and in-room amenities, guests have everything they need at their fingertips during their stay. Extra fees apply for pet-friendly accommodations, WiFi access, and parking.

Good To Know

from Ashley, one of our Chicago Travel Experts
  • The swimming pool and spa tub are closed for renovations from February 2018 to June 30, 2019 (dates subject to change.)
  • Stay connected with wired Internet and WiFi access. Extra fee.
  • Dine at the Lockwood Restaurant and Potter’s Chicago Burger Bar on-site.
  • Make sure you try the iconic Palmer House Brownie!
  • Visit the 3-level, 10,000 square foot Fitness Center complete with state-of-the-art equipment.

Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Indoor Pool
  • Bar/Lounge
  • Pet Friendly
  • Restaurant on Property
  • Sauna
  • Health Spa/Massage
  • Hair Salon
  • ATM/Banking
  • Concierge Services
  • Breakfast (surcharge)
  • Internet Access in Public Areas (surcharge)
  • Dry Cleaning/Laundry Services
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from Palmer House a Hilton Hotel
Check-In: 3:00pm Check-Out: 12:00pm

Property Location
With a stay at Palmer House a Hilton Hotel, you'll be centrally located in Chicago, within a 5-minute walk of Millennium Park and Art Institute of Chicago. This 4-star hotel is 0.5 mi (0.9 km) from Willis Tower and 0.5 mi (0.9 km) from Skydeck Ledge.

Make yourself at home in one of the 1641 air-conditioned guestrooms. Your pillowtop bed comes with premium bedding. Cable programming and video-game consoles are provided for your entertainment, while wireless Internet access (surcharge) keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a spa tub. Additional features at this hotel include wireless Internet access (surcharge), concierge services, and gift shops/newsstands.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available for a fee.

Business, Other Amenities
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Chicago? This hotel has facilities measuring 110000 square feet (10219 square meters), including conference space. Self parking (subject to charges) is available onsite.

Tripster Customer Reviews

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TripAdvisor Reviews
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Brookfield, Wisconsin
TripAdvisor user rating 2 out of 5
Reviewed August 16, 2019 NEW
My immediate impression from the front desk staff was "officious." Then I saw another reviewer who used the same term. My experience of the staff is, that overall, they are unhappy; why, I don't know. The Palmer House is a lovely property with history galore: the huge, ornate Lobby, the Empire Room, and pictures on the walls of the many stars who have visited the Hotel over many decades. But overall, the staff was distant at best and verging on rude at worst. Very rule-bound, quoting policy at every turn to the simplest of questions. It didn't need to be this way. The room was certainly spacious enough, especially for a century-plus aged hotel. Amenities are reasonable, especially the Fitness Center, which is truly impressive. The thing we kept coming back to was, "Why are these staffers so unfriendly?" I can only speculate, but not a happy bunch for sure. Notable exceptions were the waitstaff in the Lockwood Restaurant. It seemed like once you got past the Host, things improved. Overall, though, a disappointment.
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"Truly Historic"
TripAdvisor user rating 4 out of 5
Reviewed August 16, 2019 NEW
I had stayed here forty years ago and this time was pleased to see that much has been maintained as it was then. The room was large and seemed renovWated although the bathroom wallpaper was peeling. We enjoyed walking the halls and seeing photos of famous people, many of them very young. We especially found interesting an old plaque recounting a famous dinner for General Grant (a distant relative of my wife) that took place at the hotel. The lobby, of course, is magnificent and it was fun to sit there and have a drink. There were a few drawbacks, such as an excessively long wait to check-in, no in-room coffee, a phone that didn't work, and a requested upgrade that did not materialize. It is very convenient to "Hamilton", the art museum and blue line from ORD. All in all, a very pleasant esperience.
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Metro Minneapolis-Saint Paul, Minnesota
"Wonderful Hotel"
TripAdvisor user rating 5 out of 5
Reviewed August 15, 2019 NEW
Palmer House was a marvelous experience. The atmosphere was from another era, grand and luxurious. The staff was attentive and the room splendid. I would have liked to of had a small refrigerator available but the is a minor suggestion. Overall we loved our stay.
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Detroit, Michigan
"Awesome Place"
TripAdvisor user rating 5 out of 5
Reviewed August 14, 2019 NEW
Great place, had a lot to do in the surrounding area so I never ran out of places to walk. There's also a few shops and restaurants attached if you don't want to explore or if you're in a pinch. Cam Newton stayed here so look out for other celebrities
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Bora Bora, French Polynesia
"Visit the elegant past in Chicago!"
TripAdvisor user rating 5 out of 5
Reviewed August 14, 2019 NEW
We loved our room, the lobby is a gem, the food is delicious, the staff throughout provide service as one would hope to have -- we just love staying at the Palmer House. The buffet is pretty stunning and it is "fun" to relive and immerse yourself in how things were for high-end travel in earlier times. I purchased a lovely leather travel bag at the well-appointed gift shoppe.
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Frequently Asked Questions about Palmer House a Hilton Hotel

Is this hotel pet-friendly?
Yes. Pet-friendly accommodations are available for an additional $50 fee. Pets may not exceed 75 lbs.

Can I reserve a smoking room?
No. This is a 100% smoke-free hotel.

Does the hotel offer WiFi?
Yes. Guests can access the WiFi for an additional charge of $12.95 per night.

Does the hotel serve breakfast?
Yes. Breakfast is available for purchase at Lockwood Restaurant.

Does the hotel have an on-site restaurant?
Yes. Guests can dine at Lockwood Restaurant or Palmer’s Chicago Burger Bar, both on-site.

Does the hotel have a fitness center?
Yes. The recently renovated fitness center includes:

  • State of the Art Preva™ by Pre-Cor® cardiovascular equipment
  • Signature series resistance training circuit
  • Strength training equipment
  • Free weights including bench press, smith machine, and dumbbells
  • Adjustable Cable Crossover with TRX training system
  • 24-hour gym access
  • Eucalyptus Steam Room
  • Locker Rooms supplied with a complete list of amenities

The heated, indoor recreational swimming pool and whirlpool spa will open in Summer 2019.

Will my room have a safe?

Will my room have a microwave and/or mini-fridge?
Mini-fridges and microwaves can be added to a room for an additional fee of $40 (each) per stay.

Can I request a rollaway bed and/or crib?
Yes. Rollaway beds are available for $40 per stay on a first come, first served basis.

Is there a pool at the hotel?
Yes, however, the pool is currently under renovation and will reopen in the summer of 2019.

When are check-in and check-out?
Check-in is at 3:00 pm and check-out ends at 12:00 pm.

Does the hotel offer parking?
Yes. Valet parking is offered for $82.00 per night with in/out privileges and self-parking is available for $46 per night.

Does the hotel provide an airport shuttle?

Does the hotel charge a resort fee?

What is the minimum age to check-in?
Guests must be at least 18 years of age to check-in.