Palazzo Lakeside Hotel, An Ascend Hotel Collection Member in Kissimmee, FL

4944 West Irlo Bronson Memorial HwyKissimmee, FL 34746
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Overview

Located just one mile from Walt Disney World, the Palazzo Lakeside Hotel offers convenient amenities such as free WiFi, a complimentary continental breakfast, and an outdoor pool. With a prime location, hotel guests are minutes away from top theme parks and attractions including SeaWorld, Disney Springs, and Old Town Kissimmee. For the ultimate comfort, rooms include mini-fridges and microwaves.

Good To Know

from Ashley, one of our Kissimmee Travel Experts
  • Located one mile away from Walt Disney World and within close proximity to other Orlando theme parks.
  • Start each day with a complimentary deluxe continental breakfast.
  • Stay connected with free WiFi access.
  • Go for a swim in the outdoor pool.

Description

from Palazzo Lakeside Hotel, An Ascend Hotel Collection Member
Check-In: 3:00pm Check-Out: 11:00am
Offering gorgeous views of Lake Cecil, the Palazzo Lakeside Hotel, an Ascend Hotel Collection® Member is a Kissimmee boutique hotel that is only 1 mile from Walt Disney World.

For late arrivals please contact the Hotel prior to arrival to arrange late check-in.

Amenities include:
  • Free WiFi
  • Free deluxe continental breakfast
  • Fitness center
  • Outdoor pool
  • Business center


Guest rooms feature:
  • Microwave
  • Refrigerator
  • Coffee maker


Our one-of-a-kind Kissimmee boutique hotel makes it easy to take in all the local flavor of the area by offering proximity to all the attractions that make the Orlando/Kissimmee area so popular, including:
  • Old Town Kissimmee
  • SeaWorld
  • Disney Springs
  • Hollywood Studios
  • Chocolate Kingdom

Tripster Customer Reviews

4 Reviews
Nicole Saba
Miami, FL
2 Reviews
Verified Traveler
"Muy buen hotel precio-calidad"
August 2019
Buen hotel en relacion precio y calidad. Nos hospedamos 3 noches y fuimos a los parques de Disney, por lo que no estuvimos casi en el hotel. Las habitaciones muy limpias, amplias y cómodas. El desayuno aceptable para lo que se paga. Es una excelente opción si vas a estar todo el día en los parques, además están a tan solo 10/15 minutos de distancia.
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Tip: A 10 minutos de los parques de Disney. Limpio y cómodo

Was this review helpful? Yes

Kristal Sibbald
ZA
1 Review
Verified Traveler
"Phenomanal Service"
August 2019
We traveled from South Africa and booked our vacation through Tripster... Hotel was clean and the staff are extremely friendly and outstanding Service. The rooms are clean and the Renovations look fantastic definately not a 2 star hotel.
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Tip: The weather is extremely warm. Child friendly

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Zubair Mirza
QA
3 Reviews
Verified Traveler
"Excellent"
July 2019
Good and friendly staff
Lockers should be available for customers
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Tip: Good location, friendly staff

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JESSIE RHEA
FERNANDINA BEACH, FL
2 Reviews
Verified Traveler
"Vacation trip"
September 2018
It was very quit and room was very nice and staff very friendly
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Was this review helpful? Yes

TripAdvisor Reviews
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Sasha S
Toronto, Canada
"Protect your room with the iron ROD!!!"
TripAdvisor user rating 1 out of 5
Reviewed February 16, 2020 NEW
Never-ever book this hotel!! It doesn’t worth a single star !! Service at the level of ZERO!! The door from the balcony to the room was broken. It was impossible to lock it. There was no lock at all! Why do you need to have a safe-box in the room if you have a balcony door wide open? The receptionist refused to call the manager and let me talk to him. Absolutely no! It`s OK to stay during the night with a wide-open balcony door!! It`s OK to leave my belongings during the day into the no-lock-at-all room!! Why not??? Nightmare! In the end I got an iron rod with which I had to poke the door to the balcony!! Do you realize what you are doing ?? I was given an iron rod to stick it in the door - instead of change the room!!! Nightmare!!
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Bob19512014
Gulfport, Florida
"Great Stay"
TripAdvisor user rating 4 out of 5
Reviewed February 12, 2020 NEW
Guess we were lucky. Our stay was wonderful. Room we had was inexpensive and recently renovated. Room was huge compared to other places we have used. Hallway was noisy at night, and the concession machines could not be used because no one at the front desk had ones. Hotel has a great location. Near a giant bus stop and wonderful restaurants. Our sunset was amazing. Breakfast buffet was average.
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03deleon
"Mold! STAY AWAY! For your own health!"
TripAdvisor user rating 1 out of 5
Reviewed February 11, 2020 NEW
Enjoy mold growing inside ceiling drywall, sewage sented bathroom, mildew sented room, poorly installed fixtures, no outlet next to your bed? Then this place is for you! Hope we don’t become ill after sleeping under moldy ceiling for four nights. The entire building is old and reeks like mildew in every corner. The pictures of the listing looks like a 5 star hotel. However, you are simply being mislead. The building clearly under went a remodel. However it was poorly executed. Everything is was poorly installed to the point it’s visible at plan sight. Unit was missing a microwave, despite it being listed. Though after the mold, not very comfortable eating inside. Coffee machine though looked new, brewed me the most disgusting rotten tasting brew I have ever had. Not sure if it was the machine or the creamer packet. Our family booked 3 rooms here. A family member reported mold growing on balcony curtain, other family member reported water flood after using shower. There where no outlets near our beds, only across the room. Not sure if the mold or the bathroom was the worst part. The stench of the drain was unbelievable. Brushing your teeth under sewage oder coming of of the sink drain was discussing to say the least. I lost my key after during our stay. The guy at the front desk asked me for my unit number was issued me a replacement in under 2 seconds without validating who I was. Note that it was 2am I had never interacted with the individual at the front desk. I could have said any number and he would had issued me a key card. On a more positive note, at least in our experience. Staff was polite. House keeping doing a good job. Included breakfast is what you expect from free breakfast. Nothing to complain in this section. Overall, STAY AWAY, for your own health.
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Mholmes33
Alliston, Canada
"DECEITFUL and DANGEROUS"
TripAdvisor user rating 1 out of 5
Reviewed January 30, 2020 NEW
DO NOT STAY! Booked this hotel for 1 night for myself and my family, and 2 nights for my parents who were helping with our young children on vacation. DECEITFUL we booked a "Design" room and an "Exclusive" room. We both had the exact same rooms despite one room being $20 more a night. Expedia tried to get hotel to refund the difference but hotel would not approve the refund of difference. Diane [-] at front desk would not cooperate with us for resolving issues or their managers once contacted. POOL is not operational right now, and gave voucher for their sister hotel which is a few block drive down the road. This was an inconvenience having a baby and a toddler as we had to pack everyone up to go to pool. Toddler was then unhappy because she missed out on swimming time. Still had to pay the resort fee for each day despite having a big part of the "resort" not available to us for our stay. DANGEROUS shower curtain rod is not secure and actually fell on my toddler when she tried to open the curtain.... she is a 2 year old. On the plus side they do have a nice play/activity room for children. Definitely would not stay here ever again and will not be recommending it to anyone. Have stayed an many other hotels and vacation properties in Orlando and every single one was by far better then this hotel. Don't be fooled by their "glamorous" looking photos, they are very well taken and staged. Many more problems to list but I'm out of characters!
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emgg8
"Spend a little more to get your money's worth"
TripAdvisor user rating 1 out of 5
Reviewed January 27, 2020 NEW
HORRIBLE. Please spend a little more to get your money's worth. We were trying to find a budget friendly place to stay and I ABSOLUTELY REGRET IT. The negative reviews are way more accurate than the positive ones so please be weary! The worst part of the whole experience is instead of handling the situation professionally, we got lies with no sort of mitigation with remarks like "it will be fixed by the end of tonight" or "we're sorry for that". Great, please do something about it to make it somewhat better. Stayed there for 3 nights and had no hot water running for the latter 2 nights. This was horrible because it's humid and hot and you don't go to this area without going to a nearby attraction, walking and sweating all day. When we realized there was no hot water, we tried calling the front desk to ask what was going on but if you look at our room's phone pics, the phone's buttons were pressed in and not even working. Why was it even there?! Tried to call in externally but no one picked up. We went downstairs to ask the front desk and she told us they were fixing the broilers and they will get it working sometime that night. I knew that was a complete lie - this place seemed understaffed so why would they care enough to work outside (where the broiler apparently was) when it's dark outside? No communication was sent out in advance, no posters for notice, no shower vouchers for a nearby hotel, *NOTHING*. I also did not appreciate that the staff told me false information and it was even more frustrating to find that the remaining duration of our stay, there was no hot water running through (which was apparently supposed to be fixed "that night"). When we mentioned it upon checking out, the guy at the front desk didn't have much desire to do anything about the complaint - didn't mention any sort of escalation or next steps he would take except keeping it in mind. After his aloof response, that's when I suggested some sort of communication would have been appreciated and that unrealistic promises should have not been mentioned. So frustrating to see that they really don't care. Aside from the HUGE inconvenience of not having hot water to stay clean, the furniture was in poor shape, the layout was not well thought-out, and the room lacked plugs where it would make sense to have them. If you look at the photo with the lamp and desk, you have 3 appliances to plug in and choose which one you want to plug in. Why are there so many things there in the first place - it just highlights how it was a rushed job. It literally looks like they tried to put something together last minute and tried to make things fit wherever they could - meaning the quality was not there. This place deserves a star for its location and kind staff at the breakfast area. Otherwise, please spend a little more to get what you deserve, because you won't find it here!
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Frequently Asked Questions about Palazzo Lakeside Hotel, An Ascend Hotel Collection Member

Is the hotel pet-friendly?
No. Pets are not allowed. Service animals are welcome.

Are smoking rooms offered?
No. This hotel is 100% smoke-free. Guests caught violating this policy are subject to a fee.

Will my room include a microwave and/or mini-fridge?
Rooms include a mini-fridge and microwave for your convenience.

Are safes included in the rooms?
No.

Can I request a crib or rollaway bed?
No.

Is WiFi access available?
Yes. Guests may access the WiFi free of charge.

Does the hotel have a pool?
Yes. The pool has an outdoor pool.

Is a complimentary breakfast served?
Yes. A complimentary continental breakfast is served daily.

What is the minimum age to check-in?
Guests must be 21 to reserve a room and check-in.

Does the hotel offer parking?
Complimentary self-parking is available on-site.