Palace Hotel, a Luxury Collection Hotel in San Francisco, CA

2 New Montgomery StSan Francisco, CA 94105
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Established in 1875, the Palace Hotel provides guests with unrivaled luxury, comfort, accommodations, and style. Featuring numerous room styles and accommodations, hotel guests enjoy premier in-room amenities such as bathrobes, slippers, WiFi, and Keurig coffee makers. Hotel amenities include concierge service, a fitness center, indoor heated pool, in-room dining, and onsite restaurants.

Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Elevator
  • Fitness Facilities
  • Express Checkout
  • Hot Tub
  • Meeting Facilities
  • Wedding Services
  • Porter/Bellman
  • Valet Parking
  • Concierge Services
  • Breakfast (surcharge)
  • Internet Access in Public Areas (surcharge)
  • Dry Cleaning/Laundry Services
  • Smoke-free Property
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from Palace Hotel, a Luxury Collection Hotel, San Francisco
Check-In: 4:00pm Check-Out: 12:00pm

Property Location
With a stay at Palace Hotel, a Luxury Collection Hotel, San Francisco, you'll be centrally located in San Francisco, steps from Palace Hotel and Academy of Art University. This 5-star hotel is close to Union Square and South Park.

Make yourself at home in one of the 556 air-conditioned rooms featuring flat-screen televisions. Satellite programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Don't miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a fitness center. Additional amenities at this hotel include wireless Internet access (surcharge), concierge services, and shopping on site.

Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Breakfast is available for a fee.

Business, Other Amenities
Featured amenities include high-speed (wired) Internet access (surcharge), a business center, and limo/town car service. Planning an event in San Francisco? This hotel has 53000 square feet (4924 square meters) of space consisting of a conference center and meeting rooms.

Valet Parking: USD $72.00 per day (Sedans) and $84.00 per day (Oversized).In-room WiFi: $15.00 per day.

Pet Policy
Both dogs and cats that are 15lbs and under are welcome. Pet fee is $75.00 daily.

San Francisco Customer Reviews

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TripAdvisor Reviews
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New York City, New York
"Three nights on a family trip"
TripAdvisor user rating 5 out of 5
Reviewed July 15, 2019 NEW
This hotel has a great appearance, both in the public areas, as you enter the hotel, as well as in the room. Service in the hotel was spot on, either at the reception, concierge or even the lady who makes sure the fitness center is organized (she handed me a bottle of cold water on each day I trained there). The fitness center and pool are also more than fine. I can't help but state minor things I noticed like we could hear too well the family with loud kids that stayed in the room next to us, there was a strange sound when another room adjacent to us used their bathroom water and above all was the poor WiFi signal in our room. Once again, the hotel is great, just need a few things to fix.
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Stamford, Connecticut
"Can’t do better than this!"
TripAdvisor user rating 5 out of 5
Reviewed July 15, 2019 NEW
This hotel met all my minimum requirements—clean, great bed, good pillows and a nice bathroom. It also surprised for the good every day: friendly and courteous staff, great housekeeping, luxurious towels and products and had all the right luxury touches from water bottles to turn down service. Breakfast, the only meal we ate at the hotel was stellar in every aspect (except the coffee but I think that’s a San Francisco issue).
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"Historic luxury in great location"
TripAdvisor user rating 5 out of 5
Reviewed July 15, 2019 NEW
I prefer hotels with a story, which usually means old. The palace is beautiful, ornate, clean and luxurious. The service was great, starting with the bellmen. In addition to luggage and transportation, they were more than happy to offer a SanFran map and circle must see locations. Get your complimentary cup of coffee by the concierge desk starting at 5:30 am. Check out the vintage snail mail box. Lovely!
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Park City, Utah
"This would be a 5 rating if it weren't for long lines at check out"
TripAdvisor user rating 4 out of 5
Reviewed July 15, 2019 NEW
Other than than that (clearly a management problem--see photo of 30 people in line for check out with only 1 desk clerk) this is a fabulous hotel. Rooms are beautiful. Food is delicious, especially Sunday brunch. Bell men are extremely helpful--always opening doors, getting a taxi, helping with luggage. When you are an older traveler this is really important. Appointments in room were especially appreciated--great wall art, lovely sheets, fabulous bathrooms. Maid service is terrific.
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Oakland, CA
"Spectacular lobby. So-so room and service."
TripAdvisor user rating 3 out of 5
Reviewed July 14, 2019 NEW
Although I've lived in the Bay Area for decades, I had never set foot inside the Palace hotel until recently. The lobby lounge is nothing short of spectacular -- it has a grandeur and scale that are rare in SF. The hotel's location is also excellent. Beyond the public spaces and location, though, I was unimpressed. The room was lovely, but dark and small, with insufficient space for hanging up clothes. The single chair provided was low, making working at the desk uncomfortable. Figuring out how to turn on the desk lamp was a puzzle, and the shower was overly fussy with low water pressure. Service was mixed -- some personnel were excellent, others were not up to par for this type of property. Memorably, service at breakfast on July 9 was slow and unfriendly, and one bellman was angling for a tip in a way that I found off-putting.
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Palace Hotel, a Luxury Collection Hotel, San Francisco is located at 2 New Montgomery StSan Francisco, CA 94105
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Frequently Asked Questions about Palace Hotel, a Luxury Collection Hotel, San Francisco

Are smoking rooms available?
This is a non-smoking hotel property. Outdoor designated smoking areas are available only.

Is this hotel pet-friendly?


Is parking available?

Yes. The hotel offers both valet and self-parking for a fee. For overnight guests, standard vehicles are a $52 plus 14% tax per day fee, while oversized vehicles will be charged $64 plus 14% tax per day. Rates include unlimited in-and-out privileges until 6 pm on the day of checkout.

What are the hours of operation for the indoor pool? The fitness center?
The indoor pool at the Palace Hotel is open for operation from 5:00 AM to 10:00 PM. The fitness center is open 24/7 and is accessible via your room key.

The fitness center features men and women’s changing rooms with luxurious marble bath areas, spa showers, clean design elements, and large back-lit mirrors.

When can I use the concierge service?
Our concierge service is available from 7:00 AM to 11:00 PM.

Is this hotel accessible?
Yes. Our hotel and guestrooms/suites are ADA compliant. Should you require an accessible room, please note this in the “special needs” section during when reserving your room above.