Palace Hotel, a Luxury Collection Hotel in San Francisco, CA

2 New Montgomery StSan Francisco, CA 94105
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Established in 1875, the Palace Hotel provides guests with unrivaled luxury, comfort, accommodations, and style. Featuring numerous room styles and accommodations, hotel guests enjoy premier in-room amenities such as bathrobes, slippers, WiFi, and Keurig coffee makers. Hotel amenities include concierge service, a fitness center, indoor heated pool, in-room dining, and onsite restaurants.

Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Elevator
  • Fitness Facilities
  • Express Checkout
  • Hot Tub
  • Meeting Facilities
  • Wedding Services
  • Porter/Bellman
  • Valet Parking
  • Concierge Services
  • Breakfast (surcharge)
  • Internet Access in Public Areas (surcharge)
  • Dry Cleaning/Laundry Services
  • Smoke-free Property
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from Palace Hotel, a Luxury Collection Hotel, San Francisco
Check-In: 4:00pm Check-Out: 12:00pm

Property Location
With a stay at Palace Hotel, a Luxury Collection Hotel, San Francisco, you'll be centrally located in San Francisco, steps from Palace Hotel and Academy of Art University. This 5-star hotel is close to Union Square and South Park.

Make yourself at home in one of the 556 air-conditioned rooms featuring flat-screen televisions. Satellite programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Don't miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a fitness center. Additional amenities at this hotel include wireless Internet access (surcharge), concierge services, and shopping on site.

Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Breakfast is available for a fee.

Business, Other Amenities
Featured amenities include high-speed (wired) Internet access (surcharge), a business center, and limo/town car service. Planning an event in San Francisco? This hotel has 53000 square feet (4924 square meters) of space consisting of a conference center and meeting rooms.

Valet Parking: USD $72.00 per day (Sedans) and $84.00 per day (Oversized).In-room WiFi: $15.00 per day.

Pet Policy
Both dogs and cats that are 15lbs and under are welcome. Pet fee is $75.00 daily.

Tripster Customer Reviews

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TripAdvisor Reviews
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"Confirmed upgraded room... NOT"
TripAdvisor user rating 1 out of 5
Reviewed August 17, 2019 NEW
Hotel had confirmed upgraded room award a week before (and as early as two days ago, as well as showing in the app the day of) then downgrading it because it was overbooked. It was super disappointing to hear the explanation as a system “glitch” and that there was nothing they could do (the room was planned to room 4 people and they downgraded the room to be a king size bed). The Titanium Elite status pretty much meant nothing to the hotel staff. They couldn’t even process confirmed reservation properly. It really put a damper on a much anticipated family reunion weekend.
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Canoga Park CA
"Amazing Opulence"
TripAdvisor user rating 5 out of 5
Reviewed August 16, 2019 NEW
The centerpiece of the hotel is the first floor Garden Court, with a domed roof made of 80,000 pieces of stained glass, 16 marble columns and 20 huge crystal chandeliers. The rest of the first floor also has lots of marble, etc. The bar has a 7 ft. by 16 ft. mural by famed painter Maxfield Parrish, showing the Pied Piper leading a group of children. I had a slightly larger room and it was quite a good size. The fitness center is very well equipped and there is a large pool.
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"Bad hotel for 2019"
TripAdvisor user rating 3 out of 5
Reviewed August 15, 2019 NEW
We’ve stayed in this hotel for 2 nights. We’ve seen many good reviews on TripAdvisor and thought that it is a very nice hotel, but we were partly wrong. In the letter to hotel we’ve asked for a higher floor(better view to the city) and got this. We’ve asked for a better room. Reception girl sent us to a new room but view was the same grey building. At that time we very to tired to ask for a new one.(and probably our request would not result to anything) Okay, after that we thought that we could at least enjoy some Netflix using free guest limited WiFi, but WiFi said no. Speed was about 150-300kb which is currently the lowest internet speed I’ve ever seen in my entire life! At that point the hotel was over for us. In conclusion, I would say that this hotel is not suitable anymore for 2019 year.
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Jeddah, Saudi Arabia
"Manager "
TripAdvisor user rating 5 out of 5
Reviewed August 13, 2019 NEW
This great luxurious hotel is the most beautiful one I have ever stayed in during my lifetime of 50 years!! Janet at the front-desk was very-welcoming, attentive, and provided us with first class service. She upgraded my room to a junior suite as platinum elite member of Bon Voy and we really enjoyed the extra space and the marvelous automotive toilet seat. The lobby cafe was a piece of rich history and very luxury. I really recommend staying at this marvelous hotel for any one visiting San Francisco!!!
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Toronto, Canada
"Amazing service "
TripAdvisor user rating 5 out of 5
Reviewed August 12, 2019 NEW
I had the pleasure of staying at this lovely hotel for a quick extended weekend getaway - Wow!! The rooms were luxurious and the hotel itself was beautiful at every corner there is a beautiful detail to look at. The location is also perfect - many great restaurants within walking distance and easy location to get around everywhere. What really stood out for me though, was the amazing staff. They were so courteous and helpful. A special thank you to Jenny Lee. She greeted us when we checked in and she asked us what brought us to San Francisco We mentioned it was to celebrate my husband’s birthday and when we came to our room for the evening there was a bottle of champagne on ice with the kindest note from her. So thoughtful and completely unexpected! Thank you to all the staff at the Palace hotel. I would definitely recommend this hotel to anyone staying in San Francisco!
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Palace Hotel, a Luxury Collection Hotel, San Francisco is located at 2 New Montgomery StSan Francisco, CA 94105
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Frequently Asked Questions about Palace Hotel, a Luxury Collection Hotel, San Francisco

Are smoking rooms available?
This is a non-smoking hotel property. Outdoor designated smoking areas are available only.

Is this hotel pet-friendly?


Is parking available?

Yes. The hotel offers both valet and self-parking for a fee. For overnight guests, standard vehicles are a $52 plus 14% tax per day fee, while oversized vehicles will be charged $64 plus 14% tax per day. Rates include unlimited in-and-out privileges until 6 pm on the day of checkout.

What are the hours of operation for the indoor pool? The fitness center?
The indoor pool at the Palace Hotel is open for operation from 5:00 AM to 10:00 PM. The fitness center is open 24/7 and is accessible via your room key.

The fitness center features men and women’s changing rooms with luxurious marble bath areas, spa showers, clean design elements, and large back-lit mirrors.

When can I use the concierge service?
Our concierge service is available from 7:00 AM to 11:00 PM.

Is this hotel accessible?
Yes. Our hotel and guestrooms/suites are ADA compliant. Should you require an accessible room, please note this in the “special needs” section during when reserving your room above.