Niagara Falls Day Tours in Mississauga, ON

Great bus trip to Niagara falls with hornblower ride and lunch overlooking falls at Sheraton hotel. Left my phone on bus at end of trip in Toronto and the company went the extra mile and delivered my phone back to my hotel greatly appreciated gold star thoroughly recommend this company for good customer service

called last minute for a car from Marriott fallsview. Mohie our driver was there within 20 minutes. We got local knowledge. mohie lives in the falls so he knew all the back streets to get us to the town and the wineires. we enjoyed the three hour tour.

This review is based on our first hour. Things may improve but I’m not hopeful. Confirmation the day before was fine. We were told to be at the Sheraton at the Falls by 1030. We left our hotel in plenty of time and found parking at a hotel lot $20/day. We walked down the hill to the bus and made it by 10. We hadn’t had breakfast because Starbucks is right there and we wanted a treat. We were told to hurry because they were waiting on us. Huh? We were next to be served and the guide came in and told us we didn’t have time. We had to go RIGHT NOW!! Fine. We returned to the bus and found seats at the back. We all received a spiel - return to the bus at 12:30. And then, at 1025 we LEFT THE BUS which hadn’t moved and walked the LONG WAY down a block. Then waited 10 minutes while the guide got our tickets for the Hornblower. So, we could have easily received a something from Starbucks while these shenanigans went on. We were then handed our tickets, hearded down the street, into the elevators, down the loading ramp, and onto the boat. This can’t possibly be these people’s first rodeo but hustling us along for no reason and then having us wait sure seemed like it. How about, instead of running around looking for us, one stays with the bus expecting us, and the other guy pops down to the ticket booth, radioing his partner when the tickets are in hand to send us down to meet him? Being told 1030 to meet the bus means I’ll be there at 1025. Expecting me at 10 because you’re told 1015 is a failure of communication between staff. The company has my phone number if I was to be there earlier. Tl:dr: get there at 10 because the bus might be early as opposed to late. Call to confirm even on a holiday. Eat before you go. Wear sandals because your feet will get wet.

So I had Vip do the whole package. Pick up at airport/drop off and Niagara Falls private tour. This company is hands down great. Tim our personal driver to Niagara Falls was awesome. We was chopping it up and him telling us everything alone the way. Our 2yr old son was having fun in the suv. If I ever go back to Toronto again I would totally use Vip service again.

Just back from our holiday to Toronto, last Sunday we arranged a private tour to Niagra Falls through our hotel concierge who recommended this tour and he was not wrong. We had dinner previously booked in the skylon tower so a private tour was the perfect option for us. Sam was our driver who collected us at our hotel in one of their excellent SUVs. He was a great addition to our trip and told us so much information on each area and showed us so many interesting things along our trip. I would highly recommend anyone to take this tour ! We had a ball!