Holiday Inn St. Augustine - World Golf in St. Augustine, FL

Genie at the front desk and all the staff were excellent & accommodating! I commend the small crew of 12 currently running the facility seamlessly as they adapt to Covid-19 changes. The queen suite had a great view and beds/pillows were very comfortable!!!

We decided to go to St. Augustine to Celebrate my Birthday and we were looking for a special place between St. Augustine and Jacksonville and as an IHG member I decided to look around and I found this one was open even with the Pandemic Covid19 I made the reservation through the IHG website which suppose to be part of it, I called to confirm everything was good and asked for the two rooms together and high floor, when we got there Pam was very kind to do the checking for us, it was a error with the reservation coming “from the system” that I made a reservation for one room for the right day and one for the other room but for different day, month and two years ago “really” she told me that I had to call to the reservation department and I was like what? But she quickly find out how to resolve the issue and finally got us with the rooms not in high floor 2nd (205-207) the restaurant was closed because the pandemic so we head out for dinner, when we came back later she already closed her shift and we got two water from the coffee shop and she suggested to put it to the room as we did, next day we did the same... At the checking we got a charge for an extra $14.5 for something that we didn’t buy from the coffee shop, the guy in there took Off just $10 and kept the $4.5 every day I was getting holds on my credit cards for the rooms when they held before our arrivals fortunately I had enough room in my card to keep using it at the end the amount was right but come on! The room was clean, smelled good, new ac, old tv with not many options, great housekeeping service, great beds comfortables, great view to the lake, the bathrooms had a few details that a maintenance could fix if the notice around the bath... Great Parking area, beautiful landscapes. There is a seafood restaurant walking by but we couldn’t make it there because they closed early, also a gas station and a coffee shop at the entrance of the complex and a Wendy’s very close... 30 min to St. Augustine / 35 to Jacksonville... Good spot for something not to long... Oh usually they welcome me with a note as a IHG member but not this time not even for my Birthday. I would say it was good.

Shereen and Pam were certainly the best front desk workers any guest could ask for. Information? They have it. Help? They offer it. Both of them deserve a raise and Pam deserves an Apple Watch and Shereen deserves an Android Watch. Hope to stay here again soon!

Shereea and Pam were extremely friendly and outgoing during our check in. When we came down from our room to discuss the unclean room, they were extremely courteous and handled the situation very professionally!

The hotel was perfectly clean and every surface feels clean and safe to the touch, along with the bathrooms. The staff were all very kind and friendly. Every part of our stay is amazing and comfortable.