Century Park Hotel in Los Angeles, CA

It says breakfast included on their website and third party engines but thats not the case. Valet parking instead of self park $22/night. Sheets are like sand paper. They are in the middle of renovations. New bed has wood frame that sticks out on corners. Banged my shins twice! Once got a bleeder. Poor design. Unnecessary. AC malfunction. Ice machine only on top 4th floor. No where else. No trash can or anyway to dispose garbage. In room fridge is not cold so not good if you have left overs or medicine. Would NOT stay here again.

My room was very dirty with used sex related items that appeared to have human feces among other gross things left in the cushions of the sofa bed which is the complete opposite of the safe and clean environment they say they provide.

Would've been a perfect room except for…..the nasty stale smell of old cigarettes that seemed embedded deep into the furniture and carpets!!! I'll start from the beginning. This hotel is in the most random part of Los Angeles. There's not much within walking distance, so for decent food, you'll have to order delivery or drive somewhere. It's newly remodeled and I think used to be another hotel, but even though it's been remodeled for about a year, they still have a vinyl sign stuck to the outside, so if you blink, you may miss the turn into the valet. Parking is valet, which is $2/half hour, or $20 for overnight. The lobby is nothing fancy, just a small counter with many signs to socially distance yourself from other guests. Checking in was easy. Check in is 3pm, but they let me check in fairly early, around 2. Also in the lobby were fixtures where breakfast usually is served, but because of the pandemic, no breakfast. My room was beautiful and HUGE! I booked a loft suite with high ceilings, spiral staircase, and hanging bulb chandelier. So the only problem? The gross cigarette smell. It's kinda disappointing in an age where deep cleaning is essential that this is an issue. By mistake, the manager Mike almost entered my room (even though the Do Not Disturb button was lit). But I thought, while he's here to help me close the window that I opened because I tried to air out the cigarette smell. He was able to help with the window, but when I asked for some air freshener, his response was, , "Uhh….umm..well….I don't know if we have it…..ummmm…" Not very proactive for a manager. He eventually called to say they didn't have any. I guess I'll just have to live with the smell. There were a few drawers, one that seemed to be some kind of fridge. I don't know because it wasn't plugged in nor was there a way to plug it in. But everything else from the living room/ seating area to the cool room design and lighting were GREAT!! The high ceilings gave great acoustics when I felt like bursting out into song. And the many channels fro Direct TV made me feel right at home. There is a tub/shower, a small Keurig machine, a safe, and a microwave. But it was the bougie room design and furnishings that did it for me. You will enjoy staying here. But is you stay in room 406, bring your own Glade plug-ins.

3月3日に「プレジデンシャル・ロフト」の部屋を予約したのですが、部屋に行ってみたら、写真と全く違っていました。すぐさまロビーに戻り、理由を聞いたところ、「オーバーブッキング」してお願いした部屋を提供できないとのこと。事前に全額払っていたので、払い戻しをお願いしましたが、対応できないと言われました。どういう神経をしているのか、疑います。 On March 3rd, I booked a "Presidential Loft" room but the hotel gave me a different room. At the time of check-in they didn't say that they could not provide the room that I ordered, but when I asked why the room looked different, they admitted that they overbooked. I asked for a refund but they said that that was not possible. I am very angry at this lack of professionalism and treatment and will keep asking for a full refund. Also, I asked beforehand if the room had a bathtub, and the person I called said that she would let me know by email once she found out. She never sent me the email answering the question. All I ask is to just do their job.

When visiting LA on business I always stay here for the exceptionally friendly staff and stylish loft style rooms. I am never disappointed by how genuinely friendly everyone I interact with is regardless of their position at the hotel.